Refund policy

Returns, Exchanges & Refunds

Your satisfaction means a lot to us.

If your order arrives damaged, defective, or you receive an incorrect item, we will make it right.

Damages & Incorrect Items

Your request will be eligible if:

  • The product is damaged during transit
  • The product has a manufacturing defect
  • You receive an incorrect item

Please report the issue within 7 days of delivery.

To help us review your request fairly, we require a continuous unboxing video from opening the parcel until the saree is fully visible. The video should have no cuts or pauses.

Exchange Policy

We will offer an exchange only if the product is found to be damaged, defective, or incorrect after review.

We are unable to offer exchanges for:

  • Change of mind
  • Minor colour differences caused by lighting or different mobile screens
  • Personal preference

If you have any questions before placing your order, please WhatsApp us. We will be happy to help you choose the saree that feels right for you.

How to Request a Return or Refund

Please contact us on WhatsApp before sending the product back.

WhatsApp: 74490 75275

Please share:

  • Your Order ID
  • The unboxing video
  • A photo showing the issue

If your request is approved, we will guide you through the next steps.

Returns sent without prior approval cannot be accepted.

If applicable, the product should be returned unused, with its original packaging and proof of purchase.

For approved claims involving damaged, defective, or incorrect products, customers may be requested to return the product. Reasonable return shipping charges will be reimbursed after verification.

We will review your request and respond within 2 working days. 

Returns and replacement/exchange products are delivered within 5-7 working days.

Return are accepted within a 7 working days.

Refunds

Once your request is approved, we will initiate your refund within 2 working days.

The amount will be credited to your original payment method. Depending on your bank or payment provider, it may take 5–7 banking days to reflect in your account.

If you have not received your refund after this period, please contact us and we will be happy to help.

Need Help?

If you need any assistance, we are always happy to help.

WhatsApp: 74490 75275

Email: care@shanthima.com